Insights from the Occtoo team
Let’s face the facts – In today’s unpredictable and fast changing business landscape, being innovative is of utmost priority. The days of mere transactional interactions between consumers and brands...
Keeping up with the evolving expectations of customers is no joke and it is especially harder for B2B companies given the volatile and rapidly evolving landscape of businesses today. Modern B2B...
Did you know that B2B customer-experience index ratings significantly lag behind those of retail customers? B2C companies typically score in the 65 to 85 percent range, while B2B companies average...
Today’s fast-paced and dynamic digital landscape demands more than just meeting customer expectations from companies. To truly wow customers and win their loyalty, it is crucial that companies exceed...